This requires peer-to-peer networking features and may not be available on certain networks.These tools allow you to take remote control of another persons computer so you can help them troubleshoot it while youre on the phone with them.They work similarly to Remote Desktop, but are available on all editions of Windows and are easy to set up.
Windows Help Program Windows 7 Or 8If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. Windows Remote Assistance is still included in Windows 10, just in case you need it. Youll need a different remote desktop solution if you want to connect whenever you like without needing the other persons help. You can also navigate to Start Windows Accessories Quick Assist. Windows Help Program Code That ExpiresAfter you do, youll receive a security code that expires in ten minutes. Or, they can navigate to Start Windows Accessories Quick Assist. They must enter this code within ten minutes from the time you received it, or the code will expire. According to the Quick Assist dialog, it may take a few minutes before the devices connect, so you may have to be patient. Windows Help Program Full Access ToYoull have full access to their entire computer as if you were sitting in front of it, so you can launch any programs or access any files they could. You can troubleshoot their computer, change settings, check for malware, install software, or do anything else you would do if you were sitting in front of their computer. The annotation icon at the top right corner of the window allows you to draw annotations on the screen to help communicate with the other person. Some network setting changes may end the connection and require you re-initiate the Quick Assist connection with the other persons help. Be prepared to talk the other person through signing back into their PC and re-initiating the Quick Assist session if theres problem and this doesnt happen automatically. Thankfully, you can use Microsofts older-but-still-useful Windows Remote Assistance tool, which is included on Windows 7, 8, and 10. If youre trying to give someone else access to your PC, go through the following steps. Youll find it by opening the Start menu and searching for Remote Assistance, and launching the Windows Remote Assistance application. You can still find it by opening the Start menu, searching for Remote Assistance, and clicking the Invite someone to connect to your PC and help you, or offer to help someone option. Just click Repair and the troubleshooting tool will offer to enable Remote Assistance for you. You can always create an invitation file by clicking Save this invitation as a file and send itfor example, with a web-based email tool like Gmail or Outlook.com. If you have an email program installed, you can click Use e-mail to send an invitation. To use this feature, both you and your helper need to have Easy Connect available.
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